1. The AHWB Association member will check in with the AFP every six months to ensure standards are met
2. We also need the public – you- to provide us with feedback on places that are part of the AFP Program
The steps involved if we receive any negative feedback on an AFP are:
- We contact the AFP and guide them on what can be changed for improvement
- If we receive a second complaint, we contact the place again and work to support them on being an AFP
- If we receive a third complaint about the same place we cancel that place’s involvement in the program.
NOTE: Every place that is accredited in the AFP is listed in the below table. If you visit a place that has the AFP sticker or sign and it is not listed in the table below, it means that the place has not been accredited by the AHWB Association Inc. Please contact us by clicking here to let us know if this is the case.
A big NO to negative feedback on social media!
Please understand the “Autism Friendly Place” Program is a bold and new concept. Businesses DO NOT have to participate. Businesses are participating because they want to support the autism community.
Our experience, so far, in training places are:
- Many businesses owners/managers work 14 – 16 hour days and are exhausted, and yet have taken this program on because they want to help
- All businesses could not spare more than half an hour to learn about autism. They were so busy running their business, yet they wanted to know more so that’s why we limit training to half an hour, any longer and no training could take place at all!
- Large stores can have one hundred or more employees and it may take some time to have all staff read the materials and understand how they can support people with autism and carers. In some cases it can take six months to have all staff read the information!
- A common issue is the turnover of staff in workplaces. This means the owner/manager needs to ensure the new staff are across the AFP Program, which can be difficult when there are so many other areas of a business to look after
- When we carried out training, many stores/businesses owners/managers had heard of the word autism, but had no idea what it meant. We can only go over the basics about autism – it is impossible to fully explain what autism is within half an hour – so AFP Places will be learning more as they meet more people with autism.
- Volunteer translators were recruited for culturally and linguistically diverse (CALD) business owners. Owners train their staff in their spoken language. Sometimes it is difficult for these business owners to find the exact words to convey the right meaning in their own language. We cannot guarantee the translations that have taken place, the cost of hiring a professional translator and translating materials is very costly, we cannot afford to do this yet for every language, and will be working hard in this area so more support is in place for our CALD AFP’s!
The main thing is that there is a shift happening, businesses and other organisations are coming on board to learn about autism!
If an AFP exceeds your expectations – let the world know! If there is ever a situation where an AFP does not live up to your expectations then let us know.
We request that you do NOT post any negative experiences on any of our AFP’s on social media or other public forums. This could bring the program down and discourage businesses from taking part.
There is a Code of Conduct in being a member of the AHWB Association and we’d request all users (members and non-members) of our services follow this, and it can be found by clicking here.
Tell us a the AHWB Association Inc. so that we can work with the place and improve services for our autism community.
Contact us at firstname.lastname@example.org